Position: Technical Support Service

Who we are: Horizon Reverse Osmosis was conceived with the vision of manufacturing small seawater reverse osmosis desalination systems commonly known as watermakers for marine applications.

There are nearly 65 employees working at Horizon Reverse Osmosis, and it is their creativity and talent, which enables them to design, develop, and market our revolutionary watermakers. We believe that as our employees grow professionally, Horizon Reverse Osmosis will too. The pace is fast and exciting, and performance expectations are high, but the reward of achievement is outstanding. Horizon Reverse Osmosis offers a vibrant setting designed to help its employees thrive and achieve their maximum potential. Fresh ideas and insight drive our business, and that's just what we seek in our employees. The team working at Horizon Reverse Osmosis is one cohesive unit that shares a common goal – to make the company successful!

About the Opportunity
We're building a company that's revolutionizing an industry, so there's no room for slackers or the risk-averse. Horizon Reverse Osmosis is like a family in which all employees are truly valued and treated with respect. You'll get the chance to work with bright, highly motivated people.

Help Horizon Reverse Osmosis be a leader in the industry by acting as the Technical Support Service who fulfills customer expectations; directs staff; achieves customer support objectives; prepares budgets and controls expenses; determines service requirements and standards; supports customers; presents user conferences.

Responsibilities:

-Makes compelling presentations to a variety of audiences using visual aids, slide shows, and other media. Is adept at getting the attention and involvement of the most sophisticated and difficult audiences.

-Places primary importance on delivering superior customer service.

-Establishes organization-wide standards and best practices including developing policies, procedures, and workflows.

-Dedicated to exceeding quality standards and providing products and services of the highest caliber.

-Successfully manages teams. Excellent people management skills including delegation, giving feedback, promoting teamwork, and performance management.

Requirements:

-Ability to facilitate productive meetings and conduct focus groups to ascertain priority issues.

-Experience conducting formal usability studies to evaluate and refine user interfaces.

-Associate Degree (AA) or higher from a college or university, or U.S. Military Technical Training; plus minimum of two years of experience in customer technical service and repair experience.

-Track record of supporting customer-oriented practices that foster customer loyalty and anticipate changes in customer needs. Understands consumer markets, effective distribution channels, and the vast interplay of individual and market forces that affect consumer behavior.

-Ability to read, analyze, and interpret, in the English Language, general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write the following in the English Language: reports, business correspondence, and procedure manuals.

-Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

-Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to read and understand the U.S. Measuring system in fractions and decimals. Ability to read and understand the Metric system.

-Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

-Basic skills in data entry and word processing using Microsoft Word and Excel. Minimum typing skills of 30 words per minute accurately using all fingers.

-Ability to perform component level repair.

-Skilled knowledge of electronic circuits, electrical circuits, mechanical equipment and components, and hydraulic components, Electromechanical Systems and Hydraulic Systems.

Compensation and Benefits:

We recognize people as our most valuable asset. Our competitive salary and benefits package includes:

-401K, medical insurance

-disability benefits

-life insurance

-paid company holidays

-tuition reimbursement

-paid vacations.

*Horizon Reverse Osmosis proudly supports Affirmative Action. Horizon Reverse Osmosis Corporation is an Equal Opportunity Employer. Employment contingent upon successful completion of background investigation. Drug-free work environment. Pre-employment drug screening required. All resumes are held in confidence. No recruiters or agencies without a previously signed contract. Relocation costs not covered by employer. Must be eligible to work in this country. Unable to sponsor or transfer H1 visas at this time.

Horizon Reverse Osmosis is an Equal Opportunity Employer & Drug Free Workplace.

We are not offering a relocation package for this position.

No phone calls please. All interested and qualified candidates should e-mail resume and salary history to:

humanresources@searecovery.com

or

Fax to 310-637-2501.